Process
Six stages, each with a defined output.
No stage is skipped and no stage produces a result that has not been entered and checked by a person.
- 01
Request
You tell us what the material is and what you need to know.
The submission form captures the compound, material type, lot identifier, nominal strength, matrix and quantity available, plus the determinations you are asking for. If you are unsure which determinations apply, describe the decision you need to make and we will propose a scope.
- 02
Scope & quote
Nothing is assumed and nothing starts before it is agreed.
We confirm which determinations are feasible for your analyte and matrix, the reporting unit for each, any acceptance criteria you want applied, the quantity of sample required, and the expected turnaround. Where a determination is out of scope we say so rather than substituting a proxy measurement.
- 03
Sample intake
Custody begins at the door.
On arrival the sample is logged against your submission. Condition on receipt, packaging integrity, temperature indication where applicable and quantity received are recorded, and the material is assigned a storage location. Any discrepancy against the submission is raised before analysis begins.
- 04
Analysis
Determinations are executed under referenced methods.
Each determination runs under an internal method code and version, with instruments, reference standards and system suitability outcomes recorded against the run. Out-of-expectation results are investigated and documented rather than quietly repeated.
- 05
Review
Two people, two distinct checks.
The analyst reviews the data package against the raw data and method. The certificate is then submitted to quality review, where a second, independent reviewer checks the data, the certificate content and the scope statement. A reviewer may approve or return the record with mandatory written comments. Self-approval is not permitted.
- 06
Release
Locked, fingerprinted and verifiable.
On approval the certificate data is snapshotted, a SHA-256 fingerprint is calculated, a sequential certificate number is assigned and a public verification token is generated. The version becomes immutable. Corrections are issued as new versions; the superseded version is retained.
Turnaround, sample quantity and any applicable registration or accreditation status are confirmed at the scoping stage and are available upon request, subject to scope.